These Terms and Conditions form an agreement that defines the basis of the relationship between us and you. When you use our site in any way, you are agreeing to these terms and conditions in full. If you don’t agree or do not accept any part of these Terms and Conditions or out other policies, please do not use our site.
Definitions
In these Terms and Conditions:
“Site” and “site” means this website and associated services
“We”, “we” “Our”, “our”, means this website and the operator of this site
“You” and “you” means you the visitor and customer of this site
“Product” or “product” and their plurals means any product or service you buy from this site
“Agreement”, “agreement” and their plurals means these Terms and Conditions, our Privacy Policy and our Cookie Policy
General
This site is run by a private owner as of September 2024.
By using our website and related services, you are accepting our agreements in full.
This agreement shall be governed by the laws of England and you agree to the exclusive jurisdiction of the English courts.
You acknowledge that, if any part of this agreement is held invalid or unenforceable, all other clauses, terms and parts of clauses will remain in force and shall continue unbroken.
No clause or action by you or us at any time may be construed as waiver of any part of the agreement
Buying our products
We offer products for sale on this site, and some products may be offered for sale on other external websites. If you buy product from this site, you are bound by these Terms and Conditions.
If you choose to buy from an external website, then the Terms and Conditions for that external website apply where they overlap with our Terms and Conditions apply. Otherwise our Terms and Conditions apply. When you visit an external website, you are no longer dealing with this site.
Delivery, cancellations and returns
We will usually dispatch completed orders on the next business day, but we may take up to 3 business days to dispatch orders.
Our delivery charges are show in in our Checkout pages, and may change from time to time.
We will confirm your orders by email. If you do not receive the email, please contact us and we will re-confirm your order.
We reserve the right to decline any order for any reason without explanation, and will repay in full any payment made in relation to orders that we cancel.
You may also cancel your order at any time by sending us notification by email, but we can only accept a cancellation if we have not yet passed your order to the shipping or postal service. In that case, you may contact us to return the items once you have received the order.
We always try to send your purchased products as quickly as possible after you place your order in line with our delivery terms. But because of the complexities of the Internet and postal services we cannot guarantee an actual delivery date, time, or schedule. We send items by the postal or courier service stated at the time of order, and we bear no liability for the failure of any third-party to meet their delivery obligation or promise. If you wish us to use a timed delivery such as Special Delivery or Next Day delivery, contact us before placing your order.
Products may become unavailable, and you or we may cancel or amend your order if any products become unavailable.
You must ensure that our delivery to you can be accepted at the delivery address you specify on your order. Additional delivery costs incurred by us due to your not making suitable acceptance arrangement may be charged to you at our discretion. On occasions, you must pick up the package from a delivery depot or office when instructed by your local delivery service, and this is at your cost.
Returns
You may decide that the item you purchased is not suitable or is otherwise unwanted. We will normally accept a return of the order, and issue a refund (some exceptions apply*) provided that:
- You notify us within 14 days of the delivery date determined by considering the delivery service and dispatch date, or the actual delivery date if the delivery was tracked.
- AND we agree and authorise the return. We will not reasonably refuse authorisation if the item is as we supplied it
- AND you return the item to us in original condition, undamaged, and unused – where any use or damage to an item goes beyond basic inspection thus reducing the item’s value.
- For some low-cost items where it is not cost effective to return, we may accept other proof that the item has been disposed of or destroyed. We will advise when this is the case.
All items must be dispatched back to us within 14 days after you have informed us that you have changed your mind and/or you want to cancel the order for a refund.
You are responsible for the risk and cost of returning items, except only where we agree to bear the cost at our discretion. When returning good, you are advised to return the item by a tracked delivery service for items valued at £10 or over, or making sure you have a “proof of postage” for items under £10. This will help you if the items are lost in transit.
We are not responsible for refunding items that you have dispatched but we have not received, in which case you must make a claim with the courier or postal service you used.
The refund value of any item is the price paid for the item. In most cases, our refund will include the postage as paid in the order. However, where you had requested a more expensive or premium delivery service such as Express or Next Day over our standard delivery, we may refund only for a basic delivery service, at our discretion.
* Returns exceptions
- For “unreasonable repeated return or refund requests” we will apply refunds as stated below under the section “Payments and refunds”.
- Due to a US executive order removing previous duty-free exemption, we now ship “PDDP” (Postal Delivered Duties Paid) to the USA. As of October 2025, the shipping cost element of USA orders is NON REFUNDABLE, because we have to pay USA Tariffs, Duties, and taxes in advance. Hence for USA order, we will only consider refunds for the products ordered and not for shipping, unless we had sent you the incorrect, damaged or faulty products.
Payments and refunds
We do not directly process or store any payment information including card or bank details on this site. We use PayPal to process payments that you make when using this site. You acknowledge that we incur a non-returnable transaction fee for each payment (which is deducted by PayPal from the amount paid by you through PayPal). We do not hold any credit card or debit card information. To prevent fraud, we will only process refunds to the PayPal account you used to make the initial payment, and you therefore agree to maintain the PayPal account from which you made payment for the life of your use of our site, so that payments and refunds may be properly processed.
We will wait until payment is cleared and completed by PayPal before we dispatch items. We are not responsible for delays or problems with the PayPal payment service.
We will only send an order when payment has been made in full, and we will not part-ship any part of an order unless we both agree in advance.
Payment disputes with PayPal or your card provider are between you, PayPal and the card provider. We have no responsibility or liability for your payment transactions.
Misuse or suspected misuse on your part (such as suspected money laundering or tax evasion) will result in your access to the site being terminated immediately. We will always report suspected, suspicious, or illegal use of our service to the proper legal authorities and police.
Any payment that is not completed, fraudulent, rejected by PayPal or charged-back to us in any way, will result in the cancellation of your order. If you charge back the payment to us after we have dispatched your order, you acknowledge that you remain liable to for making payment in full within 3 days of us sending the order, unless we agree that the item is faulty or not fit for purpose.
We will endeavour to make agreed refunds as soon as practically possible, normally with 2 working days, but always with 14 days after agreeing to do so, or 14 days after we have received authorised returned items.
Refunds are provided in line with our policies and on the basis of goodwill, and the payment of a refund does not indicate any error or liability on our part.
Where we offer or provide something for zero cost, or free, you acknowledge that this is offered as goodwill, has zero (£0) value, zero (£0) refund value, comes without any contractual obligations on our part, and that you remain bound by this agreement.
As of October 2025, the shipping cost element of USA orders is NON REFUNDABLE, because we have to pay USA Tariffs, Duties, and taxes in advance. Hence for USA order, we will only consider refunds for the products ordered and not for shipping, unless we had sent you the incorrect, damaged or faulty products.
For USA shipments, we we not consider any item to be “lost in transit” for 60 days after our dispatch date and only if the item is actually “lost” according to our tracking, and is not held by US Customs, Postal Service or other authorities, or where you have not collected the package from a postage office or depot.
Unreasonable repeated return or refund requests
We consider “unreasonable repeated return or refund requests” to mean more that four such request from you in any rolling 12 month period.
Where payment is made and processed through PayPal (a 3rd party payment processor) we receive that payment less a PayPal transaction fee, which is deducted form the amount paid to us by PayPal. For non-UK orders, unreasonable repeated returns or refund requests, which we do not consider to be our error, will be refunded reduced by the PayPal transaction charge we incurred during the processing of the originating payment.
Where, at our sole discretion, you are unreasonably requesting repeated returns or refunds for products shipped to you, we reserve the right to terminate your use of the site and we will refund all payments for orders that we have not yet dispatched, less the PayPal transaction fees. You agree to cease placing further orders if we inform you that your use of the site is terminated, and we will cancel and refund all future orders you place, less the PayPal transaction fees.
Your responsibility and conduct when using the site
You agree to use this site for lawful purposes, and you agree to be open, honest, fair and transparent in your use of the site at all times, and to provide accurate information.
You agree to abide by the Laws governing England.
You are free to use this site if you are an individual or if you represent a company. The site is a family-orientated site and contains content suitable for families. However, you must be 18 years of age or over to purchase products from this site, and because not all products for sale on this site may not be suitable for everyone of any age, you accept total responsibility to ensure that any product you purchase is suitable for the person intended to own or use it. This applies particularly to products that you may give to babies and children. You acknowledge that only you have control over what you do with the products. We do not sell items which would normally be age-restricted (such as alcohol).
You may not copy, transfer, misrepresent or resell any content presented on the site.
Where, at our sole discretion, you are acting unfairly, dishonestly or unreasonably, breaching our website terms, non-payment, behaving in an abusive way, or using abusive or threatening language, or we suspect fraud or a security threat, we reserve the right to immediately terminate your use of the site and services and we will refund all payments for any outstanding orders that we have not yet dispatched and cancel those orders. You agree to cease placing further orders if we inform you that your use of the site is terminated, and we will cancel and refund all future orders you place without further discussion or notice.
Content
While we make every effort to keep this site up to date, we do not provide any guarantees or warranties that all information is accurate or current. We do not undertake to monitor, review, assess or correct every item of content. We may change our site, its content or the products advertised without notice
Copyright
The site, and all content on the site, remains our property and title at all times. You may not misrepresent this site, or mislead any other party as to the owner of the site. In using this site, you acquire no rights or ownership in whole or in part. You acknowledge that we own and retain copyright for this site and for all content on the site, except where we explicitly state otherwise.
If you have a reason to believe the copyright of any material or content on our site is owned by another party and is incorrectly used, we will act to remove any suspect content until the copyright position is established.
You may not copy, resell or reproduce any product that you purchase from us, and you acknowledge that you do not gain any copyright or reproduction rights as a result of buying products from the site. You also acknowledge that you will compensate us in full for any losses that we incur that result from your actions, and we will decide monetary amounts.
Dispute
In the case of dispute, you and we agree to act reasonably to resolve problems, and allow adequate time for proper discussion and mediation before initiating any formal legal action, and that you bear our costs if you do not do so.
You agree to notify us of any problems within 14 days of any problem occurring.
Price
All prices shown on the site are in UK GBP (£ sterling), and we only trade in UK GBP (£ sterling). Payment providers such as PayPal and your payment card provider may levy additional charges on you, for which we are not responsible.
If we incorrectly advertise a price that could reasonably be considered an obvious error on our part, that product will be removed from all of your orders.
Warranty
You agree to use our site at your risk, and you acknowledge that We and our employees and staff, agents, representatives or other party, makes any warranty as to the outcomes of your use of the site, including, without limitation, the warranty of outputs, outcome or fitness for purpose, expressed or implied, of the site of the products you purchase from the site.
Indemnity
You agree to hold harmless, defend and indemnify Us, our officers, directors, employees, staff and representatives, from and against any claims, liabilities, damages, losses, and expenses, including, without limits, reasonable legal fees, arising out of or in any way connected with your use of the site, or your violation or breach of this agreement, or use by any person using your computer or device.
You will refund to us all fees and costs incurred by us in complying with proper law enforcement or courts demands, as a result of any action or notification made by you.
Your Liability
In all cases, you are liable for all direct and indirect costs that we incur resulting from your inappropriate or illegal use of the site, or for misuse of the site, or for your breaches of this agreement, or for costs incurred as a result of your unreasonable or non-permitted use of the site.
Our liability
The site is provided “as available” and “as is” by us. You acknowledge that you use this site at your own risk and we bear no liability for the unavailability of the site.
We do not accept liability for loss or damage incurred by visitors or customers of this site, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise, in connection with this site and its use.
Our total and maximum liability to any person or company or claim is limited to monies that you have paid to us for the particular product or service in question. You acknowledge that you cannot claim a refund amount that is greater that the amount you have paid for any transaction in dispute. You agree that our liabilities as stated herein are reasonable.
We make no warranty as to the adequacy or appropriateness of the products for your intended purpose. If you have a specific technical, product, or project specification to which you must adhere, it is your responsibility to make sure products or services you buy from us meet your specification.
We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.
Site security
We will take reasonable steps to ensure data and information collected by the service is properly stored.
You may not hack or try to hack, unlawfully access data, or disrupt or try to disrupt the intended operation of our site by any means, including virus, denial of service, overloading, cyber attacking, probing, hacking, spoofing, scanning, scripting, security breaching, traffic intervention, or by any other method, and you must not allow any 3rd party to perform such activities. You acknowledge that such an action will be legally actionable by us and you are liable for all costs and losses incurred (as defined by us) as a direct and indirect result of your action.
Virus and malicious software
We take steps to ensure this site does not present viruses, malware or other malicious software. You must have in place your own precautions against viruses, malicious software, trojans, key-loggers or other malware which may damage your own computer system. We cannot accept any responsibility for any loss or damage which you suspect arose from your use of our site.
Start of this agreement and termination
This agreement will commence when you use the first use this site, and will remain in force even after your use of the site, even if we terminate or disallow your use of the site.
Disclosure of information
Please refer to our Privacy Policy. but in general terms we will not disclose any personal, contact or attributable data to any third party, except where:
- It is properly requested by law enforcement or a court action
- We believe, at our sole discretion, that your use of the service may be illegal, and where we are bound by law or duty to pass such information to law enforcement or the courts
- This website and its related business, is bought by, or transferred to, another company, under which circumstances your contact details will be passed to the acquiring company in order to maintain your ongoing access to the service, unless you inform us otherwise in writing within 7 days of our notice that states we intend to make such as sale or transfer to another company
- It is essential to disclose your information to a third party for us to fulfil your order (such a third party is the postal or courier service, or customs) or where a third party company is selling products on our site and needs that information to fulfil your order
Data availability
See our Privacy Policy for your GDPR data rights.
We reserve the right to permanently delete any information at our discretion and without notice.
Notices, and Changes and Updates to these terms and conditions
We will post changes to this agreement on the site. Please regularly review these terms and conditions.
Created June 2021 to support sales on this website
Updated September 2024, changes made to reflect changes to our business structure
Updated 6th April 2025, in response of new US Tariffs.
Updated 8th October 2025, to accommodate new USA tariffs, duties, and fees.
Updated 31st July 2026, to improve and clarify Return and Refund conditions.